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Maximizing Tips: Advanced Strategies for Hospitality Professionals
Introduction
Welcome (0:39)
Practice the Art of Highly Tipped Professionals
Master Self-Control (2:01)
Understanding Your Customer (0:59)
Shine in Personal Presentation (0:57)
Customer Service Techniques for Increased Tipping
Create The Customer Exeprience (1:18)
Observe, Actively listen, and Deliver (1:47)
The Upselling Strategy (1:28)
Pay "Smart" Attention (1:34)
Build Your Personal Customer Base
Handle Troublesome Customers (1:54)
Three Steps to Alter any Difficult Situation (1:54)
Quiz
Final Test
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Handle Troublesome Customers
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