1. Grooming standards | Ogram Academy

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Hospitality Heroes: Mastering the Art of Waiting

Intro

Welcome to the Academy! (0:40)

Sequence of Service for Waiter

1. Grooming standards (4:38)
Quiz 1. Grooming standards
2. Prepare the restaurant for the service (1:38)
Quiz 2. Prepare the restaurant for the service
3. Prepare the condiments (7:07)
Quiz 3. Prepare the condiments
4. Prepare the mes-en-place (1:56)
Quiz 4. Prepare the mes-en-place
5. Polishing cutlery (3:20)
Quiz 5. Polishing cutlery
6. Polishing glasses (2:35)
Quiz 6. Polishing glasses
7. Folding napkins and handling napkins (1:59)
Quiz 7. Folding Napkins
8. Set up the side station (1:05)
Quiz 8. Set up the side station
9. Caring the service tray (2:03)
Quiz 9. Carrying the service tray
10. Set-up the table (1:53)
Quiz 10. Table set-up
11. Ready to receive your guests. Greet, Lead, Seat (1:12)
Quiz 11. Ready to receive your guests. Greet, Lead, Seat
12. Welcome the guests at the table - Get their experience started (3:54)
Quiz 12. Greet the guest at the table
13. Presenting the menu (1:05)
Quiz 13. Present the menu
14. Serving water (1:24)
Quiz 14. Serving water
15. Take the drinks order (3:26)
Quiz 15. Take the drinks order
16. Taking the food order (2:12)
Quiz 16. Take food order
17. Give recommendations (2:46)
Quiz 17. Give recommendations
18. Serving the drinks and building the atmosphere (1:51)
Quiz 18. Serving drinks
19. Serving the first dishes/ bread (1:44)
Quiz 19. Serving the bread
20. Clearing the empty dishes and preparing for the main course (1:58)
Quiz 20. Clearing the empty dishes and preparing for next course
21. Delivering the main course - the star of the meal experience (2:03)
Quiz 21. Delivering the main course
22. Check guest satisfaction (1:35)
Quiz 22. Check guest satisfaction
23. Instant follow up selling more drinks (1:19)
Quiz 23. Instant follow up selling more drinks
24. Make sure the manager passes and touches my tables (1:39)
Quiz 24. Make sure the manager passes and touches my tables
25. Brining the dessert menu and selling desserts and coffee (1:24)
Quiz 25. Brining the dessert menu and selling desserts and coffee
26. Serving the Coffee and desserts (1:26)
Quiz 26. Serving the Coffee and desserts
27. Awaiting the guests' request for the check or anything else (2:14)
Quiz 27. The bill and goodbye
28. Clearing the table, checking for left items and resetting (2:07)
Quiz 28. Clearing the table, checking for left items and resetting
29. Closing duties of a waiter (2:02)
Quiz 29. Closing duties of a waiter
Final Quiz

Outro

Parting Words from CEO (0:13)

Teach online with

1. Grooming standards

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Discussion

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